Frequently Asked Questions (FAQ)

PDS Parrot Shop

What is PDS Parrot Shop?

PDS Parrot Shop is a small business that creates handmade, bird-safe toys and enrichment items, each purchase supports Prego Dalliance Sanctuary, our nonprofit parrot rescue.

Where are your toys made?

All toys are handmade in our bird-free workshop in California, USA, using materials we carefully select for safety and durability.

Are your toys safe for parrots?

Yes. We use bird-safe woods, natural fibers, and non-toxic dyes. Every product page lists materials and recommended bird sizes. Always supervise your bird with new toys until you know how they use them.

Are these toys suited for all parrot species?

Every species has different needs. Always check the recommended bird size on each product page, a toy safe for a cockatiel may not be safe for a macaw.

How do I choose the right toy for my bird?

Each bird has unique preferences! We recommend offering a mix of chewable toys, foraging toys, and foot toys. Our product pages include recommendations by bird size and play style to help you choose.

My bird plays rough, will your toys hold up?

We design many toys with durable materials for heavy chewers. But even the strongest toys can be destroyed with energetic play, that’s normal enrichment! Look into PVC bird toys, our most durable at pds parrot shop.

What types of toys are best for enrichment?

Different toy types support different instincts:

Shreddable: tear and chew stimulation

Foraging: treats and puzzles

Foot toys: manipulation play

Puzzle toys: advanced thinking/play
Mixing types maximizes enrichment. 

Bird Toys

What size toy is right for my parrot?

Toys should match your bird’s species and strength. Too small can become a choking hazard; too large may be difficult to manipulate and cause stress. Check our recommended bird sizes on each product page for guidance.

How do I know if a toy is bird-safe?

We design every toy with bird safety in mind. Our bird-safe toys are made using non-toxic materials, sturdy hardware such as stainless steel, and thoughtfully selected components. Safety is always our top priority in every design.

What types of toys are best for enrichment?

Different toy types support different instincts:

Shreddable: tear and chew stimulation

Foraging: treats and puzzles

Foot toys: manipulation play

Puzzle toys: advanced thinking/play
Mixing types maximizes enrichment. 

Why does my parrot destroy toys so quickly?

Chewing and shredding are normal, healthy behaviors for parrots. Some species are very powerful chewers, this is enrichment. Try choosing bird toys that are bigger or more advance.

What if my bird doesn’t play with a new toy?

Some parrots need time to warm up to new items. Try placing the toy in a different cage spot, pairing it with a treat, or holding it yourself to spark curiosity.

How many toys should I have in my bird’s cage?

Most parrots benefit from3–5 different toys in the cage plus extras you rotate regularly. This keeps playtime interesting without overwhelming your bird.

How often should I rotate toys?

We recommend rotating toys every 1–2 weeks to maintain novelty and mental enrichment.

Are bird toys safe to leave in the cage overnight?

Yes, as long as they’re made from bird-safe materials and checked daily for loose parts or wear.

How do I clean and wash bird toys?

Bird toys should be cleaned regularly to remove food residue, dust, and droppings. Many toys can be washed using warm water and a bird-safe cleaning method. Always allow toys to fully dry before returning them to your bird’s cage. Learn more about cleaning bird toys.

What should I do if a toy looks worn or unsafe after cleaning?

Inspect toys after cleaning. If you notice loose parts, fraying, cracks, or damage, remove the toy and replace it to ensure your bird’s safety.

Orders & Shipping

How long does shipping take?

Typical processing time is 3-10 business days since our bird toys are made to order, ensuring fresh, high-quality craftsmanship. Domestic shipping usually takes 2–7 business days depending on the carrier and location, and you’ll receive a tracking number by email once your order ships.

What is your return policy?

For the safety of our birds and customers, we cannot accept returns on toys due to the risk of avian diseases, nor on used toys or food items. If your order arrives damaged or incorrect, please contact us within 7 days so we can make it right.

Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number by email so you can follow its delivery.

Why is processing time longer than shipping time?

We make many toys by hand to order, so processing can take 3–10 business days before the carrier picks up your package.

My item arrived damaged, what now?

Please email photos and your order number to our contact email within 7 days. We will review and offer a replacement or refund.

Can I change or cancel my order?

Contact us within 24 hours with your order number, and we’ll try to accommodate changes or cancellations. Email: info@pdsparrotshop.com